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TopUp Plaza - Gifts to BD
Topup Plaza Specials
 

Customer Support
Email us: admin@topupplaza.com 
Call us: +61405148838

Q. Can I top up or recharge any mobile phones ?
A. At present, you can top up or recharge any prepaid or postpaid mobile phones of Bangladesh. We are constantly working on adding more countries. Please visit us frequently for more update.


Q. How long does it take for recharge to complete ?
A. Most of the time a recharge is completed within few minutes after submitting the order and completing the payment process. Rarely a recharge may take up to 30 mins to complete. Any longer, please contact us on
topupplaza@gmail.com with your email address and destination mobile number.


Q. What happens, if I enter an incorrect mobile number ?
A. If  the incorrect mobile number you entered is a valid mobile number then that mobile number will be topped up and in that case we can not return that credit or refund you the money. Hence you must enter the correct mobile number and the number that you actually intending to top up.

If  the incorrect mobile number you entered is NOT a valid mobile number then you will receive an email stating that your top up failed and in this case you would be able to email us at
topupplaza@gmail.com with the correct mobile number. We will then top up the new mobile number and send you the confirmation.


Q. What happens, if I enter an incorrect mobile type (prepaid / postpaid) ?
A. Entering an incorrect mobile type will cause the top up to fail and an email would be sent to you stating that your top up failed. You can then email at
topupplaza@gmail.com with the correct mobile type so that we can process the order again.

Q. I have placed a flexi order to a number. Is there any waitig period to send another flexi order to the same mobile number again? 
A. Yes, there is a 20 minute waiting period to send another flexi order to the same number. If you want to send another flexi order to the same number, please wait for 20 min before placing another order for the same destination number. 


Q. How long does it take for bKash to complete ?
A. Most of the time a bKash order is completed within 2-3 Hours after submitting the order and completing the payment process. Rarely a bKash may take up to 24 Hour to complete. Any longer, please contact us on 
admin@topupplaza.com with your email address and destination mobile number.


Q. What happens, if I enter an incorrect mobile number ?
A. If  the incorrect mobile number you entered is a valid mobile number and has a active bKash account then that mobile number will be credided and in that case we can not return that credit or refund you the money. Hence you must enter the correct mobile number and the number that you actually intending to send bKash.

If  the incorrect mobile number you entered is NOT a valid mobile number then you can email us at 
topupplaza@gmail.com with the correct mobile number. We will then resend bkash to the new mobile number and send you the confirmation.


 

Q. Where do we deliver gift and flowers?
A
We deliver gifts, cakes, flowers, groceries to all cities of Bangladesh. Some products such as Sharee, Panjabi are available for international shipping via EMS.


Q. Who deliver gifts in Bangladesh on behaf of Topup Plaza ?
A.
All of our services are delivered in-person by our own trained and trusted delivery man. All of our staff carry company issued photo ID. We do not use third party courier service to delivery any gift in Bangladesh..


Q. When or how early should you place your gift order ?
A.
The earlier you place the order, the better it is for us to organize it and add it to our schedule. We recommend our customers to place their orders 48 hours prior to the delivery time.

 

Q. What if there is a Strike/ Road Block / Sudden flood or unavoidable situation to hold delivery ?
A.
We will contact you and try to find a suitable time to deliver the gift as soon as possible. We may make a decision to expedite a gift delivery in Bangladesh if there is not enough time or not enough options based on actual situation in the field.

Q. What kind of gift products do you sell at TopupPlaza.com ?
A
Flowers, Cakes, Chocolates, Sweets, Electronics, Handicrafts, Apparel, Religious Frames & statues, stuffed toys, kids crockery, household products, lifestyle products and much more. It is your mall thus we are open to your suggestions on products to be added on Topupplaza.com  to make it suit your needs. Kindly send a message to topupplaza@gmail.com

Q. How do you ensure the quality of the products displayed?
AQuality is an obsession with Topupplaza.com . All products are sourced from reputed vendors who are renowned for their quality.

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TopupPlaza.com is an online Service, using which you can add credit or minutes instantly to any prepaid or postpaid mobile phones in Bangladesh. Not only that using TopupPlaza you can send bKash to any Bangladeshi Mobile from Australia.
Send bKash to Bangladesh Send Topup to Bangladesh or Send Gifts to Bangladesh We eliminate all the hassles of going to the store Do it online - Anytime and from Anywhere.
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